If Your Download Failed to Start

The "Uplay is unable to get-go your download" usually appears when users are trying to install or update a Ubisoft game. The game fails to download or update properly. This is considered every bit a major result as users are prevented from downloading and updating their games.

Luckily, other users who take struggled with the same problems posted their methods online and we decided to put them together in this article. Brand sure you lot check out these methods and follow the instructions carefully to resolve the problem!

What Causes the "Uplay Is Unable to Start Your Download" Error on Windows?

The "Uplay is unable to outset your download error" tin can be caused by various causes. The beginning y'all should check is the Ubisoft website and their social media accounts to see if in that location are issues with their servers. If their servers are to blame, nix can aid yous until they decide to resolve the problem. For other possible causes, bank check out the list we have prepared below!

DNS issues – DNS issues are related to your network settings. The best way to resolve them is to only start using Google's DNS address which can exist used for free. Alternatively, you can try flushing your DNS and resetting TCP/IP. Make sure yous see if that resolves the trouble!
Compatibility and permissions issues – If you are struggling with starting the download in Uplay, make sure yous try running the client in compatibility mode for Windows 7 and providing ambassador permissions. This can aid you resolve some permissions bug with the installation folder.
Antivirus is blocking Uplay – If the error only started to appear recently, make sure y'all effort disabling your antivirus during the installation. Each antivirus tool can be disabled differently but y'all should also disable Windows Defender!
Installation folder problems – Uplay may struggle to install the game in the directory you've chosen. This can be resolved simply by installing the game to a different directory or by renaming the folder and renaming it dorsum to brand Uplay re-scan information technology!

Solution 1: Switch to the Preview Version

If the issue is actualization no thing which game yous try to download, you lot should cheque to come across if Uplay has deployed a set up in the preview version. The preview version is the next version of the Uplay client to be released and it's possible that the problem can exist released equally simple as that. Follow the instructions beneath to switch to this version!

Open up up the Uplay client by double-clicking its icon on the Desktop. Alternatively, you search for its entry in the start menu and left-click the first available result.
Click the menu push at the top-left corner of the habitation screen and choose the Settings pick from the menu.

Stay in the Full general tab in the right-side navigation carte and bank check the box side by side to the Try out Preview Versions Get out the client completely.

Reopen it and check to meet if the "Uplay is unable to kickoff your download" error even so appears on your reckoner!

Solution 2: Apply Google's DNS Address

The real cause backside this problem may be your DNS accost settings. The best affair y'all can exercise well-nigh that is to alter the default DNS accost you are using to a free one provided by Google. Many users around the earth were able to resolve the problem but past post-obit the steps beneath!

Open up the Run dialog box by borer the Windows Key + R keys at the same time. When the box opens, type "inetcpl. cpl" in the Open textbox and click the OK button.
Alternatively, open up Command Console by searching for it in the Commencement menu. Change the View by setting to Category and click to open the Network and Internet

Network and Internet department in Control Console

Inside, click the Network and Sharing Eye In this window, click the Change adapter settings option at the correct-side carte du jour.

Either mode, locate the current network adapter y'all are using, correct-click its icon, and cull Properties from the context menu which volition announced. In the This connection uses the following items list, locate and left-click the Internet Protocol Version 4 (TCP/IPv4) selection before clicking Properties
In the Full general tab, switch the 2nd radio push button to Use the following DNS server addresses. Put viii.viii.eight and 8.8.four.iv as preferred and alternate DNS server, respectively.

Cheque the box next to the Validate settings upon get out option and click the OK buttonet to confirm the changes. Reopen Uplay and check to meet if the "Uplay is unable to kickoff your download" mistake however appears.

Solution 3: Affluent Your DNS and Reset TCP/IP

This method is more of an extension to Solution 2. If yous have followed the steps from Solution two properly and the problem hasn't been resolved, make certain you lot follow up with this solution. Flushing your DNS and resetting TCP/IP are two smashing methods of resolving various networking issues and users accept reported that they worked for them! Make sure y'all bank check them out below.

Kickoff of all, you demand to open up the Command Prompt. You tin can click the Start menu or the Search push button and merely type "cmd". Right-click the showtime effect and choose Run as administrator from the context bill of fare which will announced.
Likewise, you can employ the Windows Key + R key combination to open the Run dialog box. Type "cmd" in the box and use the Ctrl + Shift + Enter key combination to open an authoritative Command Prompt session.

Subsequently Command Prompt opens, blazon in the following two commands in the window. Make sure you tap the Enter key after running each i and make sure the control has run successfully:

ipconfig /flushdns netsh int ip reset

Bank check to come across if the "Uplay is unable to start your download" error still appears when trying to download or update a Ubisoft game.

Solution 4: Reinstall Uplay

This is probably 1 of the nearly bones fixes but we wouldn't include if it didn't help people resolve their problem completely. Reinstalling the Uplay client is easy and it can exist done in a couple of minutes. Brand sure you include this method in your troubleshooting process.

Windows 10:

Click the First menu button and locate the cog icon in the lower-left part of the Get-go menu section. Click it to open Settings. Alternatively, you can search for Settings or you can apply the Windows Key + I key combination for the same effect.

After Settings open, click to open up the Apps A listing of installed apps should open immediately. Wait for it to load and scroll down until y'all see the Uplay entry. Left-click information technology and click the Uninstall push button to open its uninstallation sorcerer. Follow the instructions on the screen!

Older versions of Windows:

Open up Control Panel past searching for information technology in the Start bill of fare. Also, you lot can use the Windows Primal + R cardinal combination to open the Run Type "control.exe" in the textbox and click the OK button to open Control Panel.

Change the View past setting to Category and click the Uninstall a program option under Programs. A list of installed programs should appear. Roll downwardly until you locate Uplay, left-click on information technology, and cull the Uninstall button from the height of the window.

Follow the instructions which will appear by the uninstallation wizard!

Install the latest client past opening this link and clicking the Download now push at the top-right corner. Afterward, reopen the Uplay customer and check to see if the problematic fault message appears when trying to download anything past the client!

Solution 5: Alter the Uplay Client'south Compatibility Properties

There are two settings yous need to change: running the customer in compatibility mode and running it with administrator permissions. These 2 settings combined tin can resolve your problem rapidly and we come across no reason for you to skip this method. Check out the steps below!

Locate the Uplay shortcut icon anywhere on your Desktop, correct-click it, and choose the Open file location option from the context carte which will announced. Alternatively, you'll demand to locate the Uplay installation folder. The default location is:

C:\Plan Files (x86)\Ubisoft\Ubisoft Game Launcher

Locate the Uplay. exe file, right-click on it, and choose the Backdrop option from the context menu which volition appear. Navigate to the Compatibility tab inside.
In the Compatibility way section, check the box side by side to the Run this programme in compatibility way for option and choose Windows 7 from the carte below.

Additionally, look nether the Settings section and bank check the box adjacent to the Run this program as an administrator Click the OK button to use the changes and meet if the "Uplay is unable to beginning your download" error withal appears when trying to download or update a Ubisoft game.

Solution six: Delete a Certain Folder

The Uplay client'southward enshroud is kept inside a folder in the AppData binder. Deleting this folder can assistance you resolve the problem without having to reinstall the app or lose game files. Make certain yous navigate to it and delete it to hopefully resolve the trouble!

Open up up File Explorer by opening whatever binder or by clicking the Libraries icon in the Quick Access carte du jour. Either way, click the This PC icon from the left-side navigation menu and open up your local disk. Once inside, open the Users binder and look for the binder named like the account you are logged into.
One time inside, open up the AppData If you are unable to run into it, click the View button from the meridian-side menu bar and check the box next to the Hidden items option.

Open the Roaming folder inside and look for the Ubisoft Once y'all locate information technology, right-click on it and cull the Delete option from the context menu which will appear. Reopen the Uplay customer and bank check to see if the same fault message appears!

Solution 7: Disable Your Antivirus

It's advisable to plow off your antivirus real-fourth dimension shields if you are experiencing issues when downloading or updating games. This has helped many users who used various antivirus tools. Still, brand sure you re-enable your antivirus shields equally soon as possible equally it'south highly unadvisable to get out your PC unprotected! The steps to disable each antivirus are different. Subsequently disabling it, you also need to disable Windows Defender!

Locate the shield icon in your system tray (right-part of your taskbar). You might need to click the upwards pointer to run across more than icons. Correct-click on it and choose the View security dashboard
Alternatively, click the Commencement menu button and locate the cog icon in the lower-left office of the Start menu section. Click information technology to open up Settings. As well, y'all can search for Settings or you tin can use the Windows Primal + I central combination for the same effect.

After Settings open up, click to open the Update & security Navigate to the Windows Security tab from the left-side menu and click the Open Windows Security button at the top.
Click the shield icon in the Windows Security window. It's located at the left-side vertical menu. Ringlet down until y'all reach the Virus & threat protection settings and click the Manage settings

Manage Virus & Threat Protection Settings

Prepare the slider to off under Real-time protection. Ostend whatsoever prompts which may appear and re-open up Uplay to see if you are now able to download and update games without receiving whatever errors.

Solution 8: Rename the Folder of the Problematic Game

Renaming the folder where the game is ought to be installed will fool the Uplay client that the game hasn't even started to download and you lot will be prompted to download it again. After that, renaming information technology back to its former proper name will crusade the customer to recognize information technology commencement the download again. This is useful for users trying to update their game!

Make certain Uplay is not running. Use the Ctrl + Shift + Esc key combination to open up Job Manager. You lot can also employ the Ctrl + Alt + Del key combination and choose Job Manager from the list of options.

Click the More details button in Task Manager if available and navigate to the Details Within, scroll down until you locate the Uplay.exe entry. Left-click to select it and click the End job button.
Locate the folder where the game'southward installation folder is located. By default, information technology's:

C:\Program Files (x86)\Ubisoft Game Launcher\games

Right-click the folder names every bit the problematic game and choose the Rename pick from the context menu which will announced. Rename it to anything merely keep a note of the original proper name.

Reopen Uplay and you will be prompted to redownload Siege. At present, rename the folder dorsum to what it originally was. Click the Download button in Uplay and the existing files should exist recognized and the game should get-go to update!

Solution 9: Verify Game Files

Verifying the game files of the game you are struggling to install is quite useful. Information technology can circumvent the bodily download past checking to run into if all files are available and, if not, download them automatically. Users were able to resolve their issues in this manner and then brand sure y'all cheque this solution out!

Open up the Uplay client by double-clicking its icon on the Desktop. Alternatively, you lot search for its entry in the Start bill of fare and left-click the get-go available result.
Click the Games button to admission the list of games you lot have installed. Click the game yous want to verify and click Properties from the menu which will appear.

Yous will run across the Verify files push button under the Local files department. Click it and expect for the procedure to complete. After that, you lot will see a report about whether any files were redownloaded. Cheque to see if the aforementioned mistake appears when trying to download or update Uplay games.

Solution 10: Change the Download Directory

Another possible crusade of this issue might be the folder where you want to install the game. It's quite possible you don't have the necessary permissions or the Uplay client simply refuses to apply that folder. The best thing you lot can do in that scenario is to simply alter the default installation folder.

Open up the Uplay client by double-clicking its icon on the Desktop. Alternatively, y'all search for its entry in the Start menu and left-click the offset available result.
Click the carte du jour push button at the top-left corner of the home screen and choose the Settings choice from the menu.

Make sure you navigate to the Downloads Click the Modify button under the Default game installation location and effort using a unlike location. It would exist best to utilise a location on another disk/partition.

Modify default game installation location

Cheque to meet if the "Uplay is unable to start your download" error still appears on your estimator!